Politique de remboursement

Thank you for shopping with VORIXN. We want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

Unused items may be returned within 30 calendar days of delivery. To be eligible, the item must be unused, not carried, unsharpened, unmodified, and not disassembled, and returned with all original product packaging and accessories included.

Normal opening-related changes to the original product packaging, including broken seals or removed packaging stickers, and damage to the original product packaging caused during shipping or delivery will not by themselves make the return ineligible.

Please contact us before sending any return. We may request clear photos or videos showing the item, its original product packaging, accessories, and overall condition for an initial assessment. If the return appears eligible based on the information provided, we will send you the return instructions. Final eligibility and any applicable refund will be determined after we receive and inspect the returned item. Returns sent without prior approval may not be accepted.

How to Request a Return

Email us at support@vorixn.com with your order number, the item you wish to return, and the reason. If approved, we will provide return instructions.

Return Shipping

For change-of-mind returns, return shipping costs are the customer's responsibility. A 15% return processing fee may apply to the item price actually paid after discounts, excluding shipping, taxes, and duties, where permitted by applicable law.

If the return is due to a defective, damaged, or incorrectly shipped item, we will cover or reimburse reasonable return shipping costs.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us at support@vorixn.com with your order number and clear photos of the item, packaging, and any visible issue.

We will review your case and provide an appropriate resolution in accordance with applicable law, which may include a repair, replacement, refund, or store credit by mutual agreement.

Shipping-Related Issues

If your order is lost, significantly delayed, or arrives with shipping damage, please contact us and we will assist with the appropriate resolution or carrier claim.

Non-Returnable Items

Change-of-mind returns may not be accepted for items showing signs of use, carrying, sharpening, alteration, disassembly, or damage caused by use or handling after delivery, or when original accessories or substantial parts of the original product packaging are missing.

Custom or personalized items are generally non-returnable unless they arrive defective, damaged, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the outcome and any applicable deduction. Approved refunds will be issued to your original payment method.

After we issue the refund, funds generally appear within 5–10 business days. The actual timing depends on your bank, card issuer, or payment provider. If the refund has not appeared after 10 business days, please check with your payment provider first and contact us if further assistance is needed.

Exchanges

To request an exchange, contact us at support@vorixn.com. Exchanges are subject to product availability and mutual agreement. If an exchange cannot be arranged, we may offer a refund or store credit instead.

Order Cancellations

To cancel an order, contact us at support@vorixn.com as soon as possible. We cannot guarantee cancellation once processing has begun or after the order has shipped.

EU Right of Withdrawal (European Union Customers)

As required by applicable European Union consumer protection laws, if you are located in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, please log in to your account and submit a return or cancellation request directly. You may also cancel your order at any time before it has been shipped through the same link.

Return shipping costs for withdrawal requests are the customer's responsibility. Refunds will be processed in accordance with applicable European Union law. We may withhold reimbursement until we receive the returned item or evidence that it has been sent back, whichever occurs first.

Your Consumer Rights

Nothing in this policy limits or replaces any mandatory rights you may have under applicable law in your country or region. Where local consumer protection laws provide additional rights, those rights continue to apply.

Contact Us

Email: support@vorixn.com
Website: vorixn.com

We're here to make sure every VORIXN purchase is a great experience.